Barack Obama tapped into the Groundswell during his campaign. He recognized that people were connecting with each other to get the things they need, rather than going to traditional institutions. He recognized the power of a bottom-up strategy and how an army of energized campaign partners–not just supporters– is infinitely more effective than the old way. Top down just doesn’t work like it used to!

Now they’ve won the election. What’s next?

Governing.

How will the Obama administration tap into the Groundswell when it comes time to govern? How will we be involved? How will we involve ourselves? What if you got an email or a Tweet or a text message from the President explaining why he needs your support for Project A? Telling you where to find more information, and asking you to act. To call, email, fax, and write to your Senators and Representatives. To go out canvasing, knocking on doors. Think about what that would do to the traditional seats of power in our nation– in the world! Asymetrical competition at its finest. 

So, what lessons can business learn from the Obama victory?

• Trade control for conversation. The idea of control is stupid anyway– you don’t own your brand, your customers do. No matter how big, how strong, how old you are, your customers actually hold the power. And they know it. So listen to them. Talk with them. And listen some more. If you’re authentic, they will embrace you and can become your most valuable marketing stewards.
• Segmentation sucks. We marketing types love to slice and dice the market and tell different stories to the different parts. And that still works. Sort of. Top-down strategy starts broad and progressively segments, targets and positions more and more. It gets so granular that you need a cheesecloth to collect the pieces. Bottom-up starts with the little bits and pieces, finds the common themes and molds all those disparate pieces into something much better, much grander, much more desireable than the pieces on their own. So focus on the common, not the differences. 
• Your competition isn’t who you think it is. Obama wasn’t even an underdog–by all traditional measures of advantage, he didn’t stand a chance against the Clinton political machine. He didn’t have traditional advantages, but he had new ones. He had a clear, compelling and consistent message: yes we can. He wasn’t selling anything; he was supporting us. New strategy isn’t about how well you can sell, or even how well you can market. It’s about how well you support your users. It’s about helping them be the change the wish to see in the world. That’s the company you should be. And that’s the kind of company you should watch out for.
• Block by block, brick by brick, calloused hand by calloused hand. The Obama campaign built a truly vast network of campaign partners, and they did it one conversation at a time, one micro-interaction at a time to spread that clear, compelling, consistent message. When you get people involved and emotionally invested, they’ll take ownership. Ownership = loyal customers.

There are exciting times ahead and I can’t wait.