“I’m sorry. I can’t do that. It’s not part of our process.” “I’m sorry we billed you three times for the same thing. Our process had some hiccups.” “Sorry, but our process requires [insert absurdly long time frame]...
Businesses Should Be More Like Flubber Yesterday a coworker asked a great question: “Quick Poll: What do you think is the most valuable productivity goal in terms of employee-to-employer contribution — A) units of profitable new ideas per...
GM is hemorrhaging cash and wants to merge with Chrysler. Banks are buying and dying like lottery-winning centenarians. GM and Chrysler say a merger would make for a stronger, more competitive company. The buying-banks argue that they’ll be in a better position...
