“I’m sorry. I can’t do that. It’s not part of our process.” “I’m sorry we billed you three times for the same thing. Our process had some hiccups.” “Sorry, but our process requires to make the changes you’ve requested.” Sound familiar? When we’re making the process, we’re doing it to make life...
Businesses Should Be More Like Flubber Yesterday a coworker asked a great question: ”Quick Poll: What do you think is the most valuable productivity goal in terms of employee-to-employer contribution — A) units of profitable new ideas per employee, B) units of work per hour, C) both, or D) something else?” My answer? None of...
GM is hemorrhaging cash and wants to merge with Chrysler. Banks are buying and dying like lottery-winning centenarians. GM and Chrysler say a merger would make for a stronger, more competitive company. The buying-banks argue that they’ll be in a better position to lend if they buy up all the dying-banks. Good strategic moves, all around, right? Bigger companies means fewer...
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